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Completed Evaluation Form
Event Date:
Saturday, June 23, 2012
Event Type:
Graduation Celebration
Venue:
Testa's Banquet Facility - Southington, CT
Submitted On:
Thursday, September 6, 2012
Client Satisfaction Survey
Survey Details
Thank you for the opportunity to perform at you event! Your complete satisfaction is our top priority and you feedback is verly valuable to us. We have an employee bonus system that is tied directly to clients satisfaction, so we are hoping you will take a few moments to share with us your thoughts on our performance at your event. If you have feedback that requires immediate attention, please email Rob at rob@volumedjs.com. We hope to serve you again soon!
Why did you decide to hire Volume Entertainment for this event?
Volume Entertainment was recommended by Testa's as part of the party package. We decided to hire V.E. because of the price and convenience.
Were you in contact (email, phone, or in person) at least 48 hours prior to your event with your lead performer?
Yes
No
Did we arrive and setup to allow for your event to begin promptly at the contracted time?
Yes
No
Please rate your satisfaction on each of the following components of your experience with us:
Ease of Event Booking/Scheduling
Completely Satisfied
Neutral
Dissatisfied
Pre-Event Planning and Communication
Completely Satisfied
Neutral
Dissatisfied
Event Staff appearance and professionalism
Completely Satisfied
Neutral
Dissatisfied
Music Selection
Completely Satisfied
Neutral
Dissatisfied
Quality/Performance of Equipment
Completely Satisfied
Neutral
Dissatisfied
Degree of Interaction with Guests
Completely Satisfied
Neutral
Dissatisfied
Value
Completely Satisfied
Neutral
Dissatisfied
Overall Experience
Completely Satisfied
Neutral
Dissatisfied
Comments
Is there anything we could do to change or improve our service?
The lighting packages were a big jump in cost from the basic package. If something were offered in between, less lighting for a lower cost, for folks on a budget, etc.
If you were to tell someone who was thinking about hiring us for an event like the one you had, what would you say to him or her?
V.E. is reliable and dependable. The online function for picking out songs, etc was a big plus.
What was the most important factors to you when making your decision to hire Volume Entertainment for this event?
Price
1st
2nd
3rd
4th
5th
6th
Availability
1st
2nd
3rd
4th
5th
6th
Music Selection
1st
2nd
3rd
4th
5th
6th
Equipment/Services Offered
1st
2nd
3rd
4th
5th
6th
Previous Experience
1st
2nd
3rd
4th
5th
6th
Discount/Special Rate
1st
2nd
3rd
4th
5th
6th
May we include you as a reference to perspective clients looking to book a similar event?
Yes
No
How likely are you to do the following?
Hire us for a future event
Definitely
Probably Will
Maybe
Probably Won't
Definitely Won't
Recommend Us to Friends and Family
Definitely
Probably Will
Maybe
Probably Won't
Definitely Won't
Please share any other comments here:
comments here
Thanks for the contact with us as clients/customers before the event and for being dependable with being there ontime and setting up without distraction to our guests. You offer great customer service and follow-up. Our DJ definitely deserves a bonus for this event.