Back
Completed Evaluation Form
Event Date:
Saturday, November 27, 2010
Event Type:
Wedding
Venue:
Simsbury 1820 House - Simsbury, CT
Submitted On:
Thursday, April 7, 2011
Client Satisfaction Survey
Survey Details
Thank you for the opportunity to perform at you event! Your complete satisfaction is our top priority and you feedback is verly valuable to us. We have an employee bonus system that is tied directly to clients satisfaction, so we are hoping you will take a few moments to share with us your thoughts on our performance at your event. If you have feedback that requires immediate attention, please email Rob at rob@volumedjs.com. We hope to serve you again soon!
Why did you decide to hire Volume Entertainment for this event?
Because of the owner and past experience with him. I knew rob would do a great job!
Were you in contact (email, phone, or in person) at least 48 hours prior to your event with your lead performer?
Yes
No
Did we arrive and setup to allow for your event to begin promptly at the contracted time?
Yes
No
Please rate your satisfaction on each of the following components of your experience with us:
Ease of Event Booking/Scheduling
Completely Satisfied
Neutral
Dissatisfied
Pre-Event Planning and Communication
Completely Satisfied
Neutral
Dissatisfied
Event Staff appearance and professionalism
Completely Satisfied
Neutral
Dissatisfied
Music Selection
Completely Satisfied
Neutral
Dissatisfied
Quality/Performance of Equipment
Completely Satisfied
Neutral
Dissatisfied
Degree of Interaction with Guests
Completely Satisfied
Neutral
Dissatisfied
Value
Completely Satisfied
Neutral
Dissatisfied
Overall Experience
Completely Satisfied
Neutral
Dissatisfied
Comments
Is there anything we could do to change or improve our service?
Not a thing...just remember not to use a new guy at weddings of people who you dont know. I had absolutly no problem with slip ups or anything in that nature but im sure some people would be sensative about that. I wouldnt change a thing though!
If you were to tell someone who was thinking about hiring us for an event like the one you had, what would you say to him or her?
I would tell them how i know you, how long you have done this, and how wel of a job you would do for them!
What was the most important factors to you when making your decision to hire Volume Entertainment for this event?
Price
1st
2nd
3rd
4th
5th
6th
Availability
1st
2nd
3rd
4th
5th
6th
Music Selection
1st
2nd
3rd
4th
5th
6th
Equipment/Services Offered
1st
2nd
3rd
4th
5th
6th
Previous Experience
1st
2nd
3rd
4th
5th
6th
Discount/Special Rate
1st
2nd
3rd
4th
5th
6th
May we include you as a reference to perspective clients looking to book a similar event?
Yes
No
How likely are you to do the following?
Hire us for a future event
Definitely
Probably Will
Maybe
Probably Won't
Definitely Won't
Recommend Us to Friends and Family
Definitely
Probably Will
Maybe
Probably Won't
Definitely Won't
Please share any other comments here:
comments here
Rob and Helper (sorry forgot your name), You guys did a great job, kept everything moving, all transitions were smooth, and considering on how the reception place was laid out you guys did great! The shoe game where we had to answer questions was awesome as well! We had a lot of fun and we def. appreciate everything you have done for the party my parents threw us and our wedding! Plus it was great to see you and talk to you again! If you ever need a written recommendation for anything or anybody just let me know id be happy to zip of off for ya!